If your bag is ready in stock, we can send it out the very next day and it should reach you in 3-4 days approximately.If you have color customizations and or design customizations, we need 5-10 days to craft your bag from scratch & ship it. If you need it immediately in any case, feel free to talk to us on Instagram/Whatsapp and we would try to do the best we can 🙂Your bags are handmade beautifully by highly skilled craftsmen and are single artisan made. We do not mass produce and each piece is made entirely by one tailor himself/herself.
Are your bags water-resistant?
Our bags are made from waxed Cotton Canvas, which makes our bags highly water resistant but do not dunk your bag in a pool because water may seep in from the sides. We also cover the metal chains with a canvas hood to protect your bags in rain. You can best take care of your bags & use it in rain wisely.
Can I customize my bags?
Yes, you can. You can choose from the range of colors we have, add a laptop section, say add an extra bottle space or customize your pockets, just write to us @ email@example.com, or talk to us on Instagram @clanearth or on whatsapp @ 9681747006
What do I do when I am done using the bag?
Say, you have used the bags for years or used it enough and would like to change, you can return the bag and get 10% off on your next buy. We shall use your bag to recycle your fabric/upcycle the metal fittings or donate them.
Shipping is free for prepaid orders. COD available. COD charges Rs 60.
All products will be dispatched within 12-14 days of the order received. We keep a very small stock of our products to avoid mindless consumption. In a case where your product is not in stock, we would reach out to you immediately to inform that
Most deliveries across India are done within 3-7 days after dispatch
We ship Internationally using Fedex and Aramex. It take 6-12 days to reach you.
EXCHANGE & RETURNS
7 days easy exchange for any manufacturing defect
For any other exchanges, we encourage you to pay for the reverse shipping of your product and forward shipping of the exchanged product
FAST DELIVERY REQUEST
If you need anything faster, don't forget to talk to us. We might just be able to help you! :D WhatsApp us at +917003931897